30 Day Trial and Topper Swap-out Program
For our customers here in the Salt Lake area, we offer our customers a 30 day trial on all of our standard size in stock mattresses with a 20% restocking fee. The more we have looked into our competitor's online only store's "free 6 mo.-1 year money back guarantees" we have learned that these bed companies have to build in so much profit to cover these return costs that a $1000 mattress from an online bed-in-a-box company with a free return policy often only costs a $200 dollars to make and should be sold closer to $300. This is why they tend to break down quickly after the return policy has expired and getting warranty coverage can be a nightmare. We have also unfortunately discovered shady practices that make us nervous that an unsuspecting customer will receive someone else's returned and used mattress. Because latex is so expensive to produce, a company offering a free trial would have huge expenses in donating or discarding returned beds yet they are forced to offer a free trial to stay competitive with Tempurpedic, Purple, and other huge online memory foam retailers with outrageous advertising budgets and so reports are surfacing daily of customers receiving product from other companies that have clearly been used before. So, we have decided to ensure every customer has a brand new mattress that wants one by not offering free returns. By charging a 20% fee and not building in extra cost from our end we can honestly offer a return program without cutting corners. For more information on this local trail period, visit https://www.saltlakemattress.com/30-day-guarantee.php
For our out of state customers, due to the difficult return shipping issues of adjustable beds and personal health nature of mattresses, covers, and pillows, we do not offer returns but have a topper exchange program set up to help adjust the comfort level. We will swap any topper purchased with a mattress combo for another topper of equal or lesser value one time for a 40% fee during the first 30 days after delivery. Speak to a sales associate with questions. The buyer is responsible for return shipping on mistake orders or those no longer needed. Call us with any questions on this policy.
Also, because Talalay and Dunlop latex is heat neutral (doesn't sleep warm or soften with body heat) it is less likely to need to be returned in the first place! Once you have found your correct firmness and support level the chances are you will be good to go for many years on your new mattress.
You can also email us directly any questions at orders@saltlakemattress.com
Happy to have served you as a Family-Owned small business since 1950!
Ralph Bradley opened his first furniture store in downtown Salt Lake City in the 1950s. He quickly developed a reputation as having one of Salt Lake’s best little furniture stores. In the late 1970's Mr. Bradley decided to focus on sleep related products and built a 40,000 square foot Sleep Center in Murray Utah. At the time Bradley’s Sleep Center was the largest Sleep Center west of the Mississippi. Soon Bradley's became known as the premier destination for sleep related products in the Intermountain West. In the late 1970's into the early 1980's, Bradley's sold more waterbeds than any other store in the Intermountain West.
Mr. Bradley and his wife had 14 children, many of which learned lessons from working hard at the store. Mr. Bradley later left the daily operations of the Sleep Center to his sons. In the late 1990s after Mr. Bradley retired, one of his sons along with a long time employee Chad Downs took over the business. They opened up a second location in 1991 in South Salt Lake City, which is the current location of the business today servicing all of the Salt Lake, Tooele, Bountiful to Ogden, Provo/Spanish Fork, and Park City or Heber valleys. In 1997, the last Bradley in the mattress business left the company to Chad and his wife, Lesa. Together, they are now the owners of the one remaining Bradley's Sleep Etc., located in Salt Lake.
As the Water Bed era began to slow, Chad and Lesa focused intensively on updating to innerspring mattresses and Latex Foam Mattresses in the south Salt Lake store. Later, to compete with surrounding furniture shops, Bradley's immediately started to diversify from just selling sleep related products and became a full line furniture store. Today, Bradley's has focused on an excellent display of Rustic and Log Furniture, yet still is proud to specialize in selling the best mattresses made at value pricing! Now, Chad and Lesa's son Matt works at the store as a salesman with many other experienced and helpful employees trained to make mattress shopping an enjoyable experience.
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